Operational Risk Intelligence for the Hospitality Industry
RRM turns fragmented restaurant risk signals into proactive intelligence, operational accountability, and litigation-ready proof.
$95B+
Commercial restaurant insurance market
1M+
Restaurant locations addressable
Zero
Dominant operational risk intelligence platform
“The Operational Risk Intelligence Platform for Hospitality.”
RRM Investor OverviewConfidential
01 / The Problem
Hidden in Plain Sight
The hospitality industry operates with massive operational risk exposure — but little real-time intelligence.
Every day, preventable hazards go undocumented, training gaps go unnoticed, inspections remain disconnected, vendor compliance breaks silently, and incidents become claims before anyone sees the pattern.
$54,499
Average lost-time workers’ compensation cost for falls or slips.
NSC / NCCI
50–55%
Higher cost for slip, trip, and fall workers’ comp claims vs. average claims.
CLM
$181.4B
Total estimated U.S. work injury cost in 2024.
NSC
4.5×
More paid losses from restaurant slips and falls than punctures or cuts.
AmTrust
The Operator Problem
No unified operational risk visibility
Reactive compliance management
Fragmented inspection data
Inconsistent incident documentation
Minimal litigation readiness
The Insurance Problem
Brokers lack operational intelligence
Carriers underwrite with limited behavioral visibility
Claims are reactive instead of predictive
Renewals are driven by loss history
Brokers compete primarily on price
Preventable risk is invisible — until it becomes a claim.
Automated defense package generation, incident evidence, training history, operational proof, and broker/carrier alerts.
RRM Investor OverviewConfidential
05 / Operational Use Cases
Operational Intelligence in Practice
The platform’s value is not incident tracking. It is operational prevention visibility.
RRMDefense — Litigation Defense Workflow
A slip-and-fall occurs at a franchise location. RRM pulls inspection history, verifies training completion, surfaces corrective actions, compiles an operational timeline, and generates a litigation-defense package.
This is operational litigation defense infrastructure.
RRMTrain — Training Assurance
A restaurant group experiences repeated employee injuries tied to improper lifting procedures. RRMTrain identifies locations with incomplete safety certifications, assigns corrective training, and tracks completion across all stores.
Training gaps become visible before they become claims.
RRMSecureTrack — Vendor Compliance
When a regional restaurant group contracted a plumbing vendor, RRMSecureTrack reviewed the vendor’s certificate of insurance against client requirements and flagged that the auto liability policy did not list the restaurant as additional insured.
The broker corrected the gap before any incident occurred.
RRMInspector — Inspection Intelligence
During a routine inspection, RRMInspector flagged a partially blocked kitchen floor drain creating pooling water and elevated slip risk. A corrective action was assigned, cleared, and re-inspected within 48 hours.
The incident that never happened: no slip-and-fall, no injury, no claim.
RRM Investor OverviewConfidential
06 / Platform Architecture
How the Intelligence Layer Works
Operational data becomes underwriting visibility, behavioral intelligence, risk scoring, predictive recommendations, and operational accountability.
07 / RRMCompass Dashboard
Executive Risk Intelligence in One View
RRMCompass brings claims analytics, operational compliance, inspections, AI recommendations, and RiskScore visibility into a single executive interface.
08 / The Moat
RRM RiskScore
RiskScore becomes the shared language between operators, brokers, and carriers.
RRM Investor OverviewConfidential
09 / Operational AI Guidance
Not Generic AI. Operational Guidance.
RRM proactively surfaces operational risk conditions before they become incidents.
AI Functions
Unresolved hazard escalation
Inspection anomaly detection
Training gap analysis
Claims trend identification
Predictive operational alerts
Strategic Positioning
This is operational risk guidance built on behavioral data — not generic AI layered onto a dashboard.
RRM helps operators see what matters before it becomes expensive.
RRM Investor OverviewConfidential
10 / Go To Market
The Hospitality Insurance Ecosystem
RRM creates operational intelligence visibility across the hospitality insurance chain — connecting operators, brokers, underwriting teams, and carriers.
Restaurant Operators
Insurance Brokers
MGUs / Underwriting Teams
Carriers
Claims & Renewals
Operational Intelligence
Operators
Operational accountability
Incident prevention
Inspection visibility
Litigation readiness
Brokers
Client retention leverage
Portfolio visibility
Operational differentiation
Renewal intelligence
MGUs / Underwriting Teams
Behavioral underwriting visibility
Risk scoring insights
Operational discipline indicators
Claims-prevention intelligence
Carriers
Reduced claims frequency
Improved underwriting visibility
Operational trend analytics
Better portfolio intelligence
RRM becomes the operational intelligence layer connecting hospitality operations with the insurance ecosystem itself.
RRM Investor OverviewConfidential
11 / Market Opportunity
A Massive Operationally Exposed Industry
No dominant operational risk intelligence platform exists for hospitality. RRM is positioned to define the category.
Hospitality
Restaurant groups and franchise systems
Insurance
Brokers, carriers, renewals and underwriting
SaaS
Recurring revenue and enterprise expansion
RRM is not POS software, compliance software, or generic insurance software. It is operational risk intelligence infrastructure.
RRM Investor OverviewConfidential
12 / Business Model
Scalable Recurring Revenue
RRM is designed as a layered operational intelligence platform serving multiple participants across the hospitality insurance ecosystem.
Operational Platform Revenue
Per-location SaaS licensing for restaurant operators, franchise systems, and hospitality groups.
Broker Intelligence Revenue
Portfolio oversight dashboards, operational benchmarking, and renewal intelligence for insurance brokers.
Underwriting Intelligence Revenue
Future underwriting visibility, operational risk scoring, and behavioral intelligence for carriers and underwriting teams.
Revenue Streams
Per-location SaaS licensing
Broker platform licensing
Enterprise deployments
White-label platforms
Operational intelligence subscriptions
Strategic Positioning
As the platform scales, RRM evolves from operational workflow software into behavioral underwriting intelligence infrastructure.
RRM Investor OverviewConfidential
13 / Financial Model
ARR Ramp Projection
A conservative broker-led ramp beginning with 100 locations and scaling through enterprise deployments.
Metric
Year 1
Year 2
Year 3
Year 4
Broker Clients
5
18
40
75
Total Locations
100
450
1,250
3,000
Per-Location Monthly Revenue
$100
$100
$100
$100
Core Platform ARR
$120K
$540K
$1.5M
$3.6M
Enterprise & Broker Platform Revenue
$24K
$108K
$300K
$720K
Total Platform ARR
$144K
$648K
$1.8M
$4.32M
Enterprise & Broker Platform Revenue Includes
Broker oversight dashboards
Enterprise onboarding
Multi-location implementations
White-label platform deployments
Operational benchmarking access
Premium operational intelligence features
Projections are intentionally conservative and primarily reflect core platform licensing assumptions. The platform is designed to support future intelligence and underwriting revenue layers across the hospitality insurance ecosystem.
RRM Investor OverviewConfidential
14 / Team & Advisors
Industry Leadership & Strategic Access
RRM is supported by senior insurance and operational leadership with national relationships across hospitality, franchising, insurance, and operational scale.
Founding Leadership
Hospitality operations experience
Enterprise technology and infrastructure discipline
Risk-management product vision
Broker-led distribution strategy
Strategic Advisors
Senior insurance industry credibility
National broker relationships
Franchise and hospitality relationships
Carrier and agency network access
The company’s strategic advantage is not only product — it is embedded industry access.
RRM Investor OverviewConfidential
15 / Vision
Defining the Category
Every major hospitality organization will eventually operate on an operational risk intelligence platform. The question is who defines the standard.
RRM exists to reduce the incidents that never become claims.
The platform is designed to become the operational risk intelligence standard for hospitality — connecting operators, brokers, and carriers through measurable behavioral data.
